REFUND POLICY:

All of our packages, auto-pays, and gift certificates are not transferable to other clients, and cannot be combined with other discounted offers. We do not offer refunds for our services, packages, auto-pays, or gift certificates.

 

 

RESERVATIONS POLICY:

• Please arrive a minimum of 10 minutes in advance for spa treatments.

• Services will begin and end on time as a courtesy to the next guest.

• As a courtesy to our clients, we attempt to confirm all appointments via text or email.

• IN ORDER TO BOOK AN APPOINTMENT A CARD IS REQUIRED TO BE ON FILE WITH US TO HOLD YOUR RESERVATION. CARD WILL NOT BE CHARGED, UNLESS OF A 6 HOUR OR LESS LAST MINUTE CANCELLATION OR NO-SHOW. 

 

 

TARDINESS POLICY:

• We understand that sometimes being late is unavoidable. However, depending on circumstances, we may be forced to shorten or reschedule your service.

• Clients who arrive late will be charged in full for their scheduled session, but may receive an abbreviated, pro-rated session. For example, if you scheduled an hour session and arrive 15 minutes late, you will be charged for that hour session but will only receive 45 minutes of treatment for that session, including consultation and changing time.

 

 

NO SHOW POLICY:

• First time no show/last minute cancellation: You will be charged 50% of the scheduled services.

• Second time you schedule an appointment: You will be charged 100% of the scheduled services.

• Third time you schedule an appointment and are a no show/last minute cancellation: You will be charged 100% of the scheduled services and flag for future appointments.

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• If, for any reason, Serenity needs to reschedule or cancel an appointment, as much notice as possible will be given.

• For groups and packages, you will be required to put a card on file at time of booking. A 48-hour notice is required for all group and package cancellations.

• As a courtesy, our system will try to text or email to confirm your appointments one business day prior to your appointment date. If we are unable to reach you, please understand it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the no show fee.

• We missed you! But our service providers have been waiting. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services.